Plane Gifts. takes your privacy very seriously. We therefore only process the data that we need for carrying out our services to you and we handle the information we have collected about you and your use of our services. We never make your data available to third parties for commercial purposes.
We also explain to you how we store your data and how we protect your data against misuse and what rights you have with regards to the personal data you provide us with.
About the data processing
Below you can read how we process your data, where we save it, what security techniques we use and for whom the data is visible.
WordPress & WooCommerce
Our webshop is developed with software from WordPress & WooCommerce. Personal data that you make available to us for the benefit of our services to you will be shared with this party.
WordPress & WooCommerce has access to your data to provide us support for the webshop, they will never use your data for any other purpose. WordPress & WooCommerce is required to take appropriate security measures based on the agreement we have made with them.
These security measures consist of the application of SSL encryption, a strong password policy and secure data storage. WordPress & WooCommerce reserves the right to share collected data within its own group and affiliated partners to further improve the service they provide us. WordPress & WooCommerce considers the applicable statutory retention periods for all personal data.
Siteground is obliged to take appropriate security measures based on the agreement we have made with them. These security measures consist of the application of SSL encryption and a strong password policy. Backups are regularly made to prevent data loss.
We take web hosting and e-mail services from Siteground. Siteground processes personal data on our behalf and does not use your data for its own purposes.
However, this party can collect metadata about the use of the services. This is not personal data.
Siteground has taken appropriate technical and organizational measures to prevent loss and unauthorized use of your personal data. Siteground is obliged to maintain secrecy based on the agreement.
E-mail and mailing lists
We use the PayPal platform to handle a part of the payments process in our webshop. PayPal processes your name, address and residence details and your payment details such as your bank account or credit card number. PayPal has taken appropriate technical and organizational measures to protect your personal data.
PayPal reserves the right to use your data to further improve the service and to share anonymous data with third parties.
PayPal shares personal information in the case of an application for a deferred payment information regarding your financial position with credit rating agencies.
All the above-mentioned safeguards with regard to the protection of your personal data also apply to the components of PayPal’s services for which they engage third parties. PayPal does not store your data for longer than allowed by the legal deadlines.
Shipping and logistics
DPD, Royal Mail & Fedex
If you place an order with us, it is our job to have your package delivered to you. We use the services of DPD, Royal Mail & Fedex for the execution of the deliveries.
It is therefore necessary that we share your name, address and residence details with DPD, Royal Mail & Fedex. DPD, Royal Mail & Fedex uses this information only for executing the agreement.
Invoicing and accounting
In the event DPD, Royal Mail & Fedex engages subcontractors, DPD, Royal Mail & Fedex will also make your data available to these parties.
Microsoft Office & Sage
For the tracking of our administration and accounting we use the services of Microsoft Office. We share your name, address and residence details and details regarding your order.
This data is used for managing our sales invoices. For the tracking of our administration and accounting we use the services of Microsoft Office. We share your name, address and residence details and details regarding your order.
This data is used for managing sales invoices. Your personal data is sent and stored protected. Microsoft Office is required to maintain confidentiality and will treat your information confidentially. Microsoft Office does not use your personal data for purposes other than those described above.
Purpose of data processing
General purpose of the processing
We only use your data for the benefit of our services. This means that the purpose of the processing is always directly related to the assignment you provide us with. We do not use your data for any targeted marketing. If you share information with us and we use this information to contact you at a later date – other than at your request – we will ask you explicitly for permission to do this. Your information will not be shared with third parties, other than to comply with accounting and other administrative obligations. These third parties have all been kept confidential based on the agreement between them and us or an oath or legal obligation.
Automatically collected data
Data that is automatically collected by our website is processed with the aim of further improving our services. This information (eg your IP address, web browser and operating system) is not personal data.
Participation in tax and criminal investigation
In some cases Plane Gifts. has a legal obligation to keep sharing your data in connection with official or criminal investigations by the government. In such a case, we are forced to share your data, but we will oppose this within the possibilities that the law offers us.
We use the PayPal platform to handle a part of the payments in our webshop.
PayPal processes your name, address and residence details and your payment details such as your bank account or credit card number. PayPal has taken appropriate technical and organizational measures to protect your personal data.
PayPal reserves the right to use your data to further improve the service and to share annonymous data with third parties.
PayPal shares personal information in the case of an application for a deferred payment (credit facility)
We keep your information as long as you are our client. This means that we keep your customer profile until you indicate that you no longer wish to use our services. If you indicate this to us, we will also consider this as a request for forgetting request. Based on applicable administrative obligations, we must keep invoices with your personal data, so we will keep this data for as long as the applicable term runs.
However, employees no longer have access to your client profile and documents that we have produced in connection with your order.
Based on the applicable UK and European legislation, you as a data subject have certain rights with regard to the personal data that are processed by or on behalf of us. We explain below which rights these are and how you can invoke these rights.
In principle, to prevent abuse, we will send copies and copies of your data only to your already known e-mail address. If you wish to receive the data at another e-mail address or for example by post, we will ask you to identify yourself. We keep records of completed requests, in the case of a request for forgiveness we administer anonymous data. You will receive all copies and copies of data in the machine-readable data format that we use within our systems.
You have the right to file a complaint with the UK Data Protection Authority at any time if you suspect that we are using your personal data in the wrong way.
Right of inspection
You always have the right to inspect the data that we process or have processed that relate to your person or that can be traced back to you. You can submit a request to that effect to our privacy contact person.
You will receive a response to your request within 30 days. If your request is granted, we will send you a copy of all data with an overview of the processors who have this data, with the e-mail address known to us, stating the category under which we have stored this data.
You always have the right to have the data that we process or have processed that relate to your person or that can be traced back to this. You can submit a request to that effect to our privacy contact person.
You will receive a response to your request within 30 days. If your request is granted, we will send you a confirmation that the details have been changed on the e-mail address known to us.
Right to restriction of processing
You always have the right to limit the data that we process or have related to your person or that can be traced back to you. You can submit a request to that effect to our privacy contact person. You will receive a response to your request within 30 days.
If your request is granted, we will send you a confirmation to the e-mail address known to us that the data until you cancel the restriction will no longer be processed.
Right of transfer ability
You always have the right to have the data that we process or have processed and that relate to your person or that can be traced back to you, performed by another party. You can submit a request to that effect to our privacy contact person.
You will receive a response to your request within 30 days. If your request is granted, we will send you copies or copies of all information about you that we have processed or that have been processed by us by other processors or third parties on the e-mail address known to us.
It is likely, we will no longer be able to continue the service in such a case, because the secure linking of data files can then no longer be guaranteed.
Right of objection and other rights
In such cases, you have the right to object to the processing of your personal data by or on behalf of Plane Gifts. If you object, we will immediately stop the data processing pending the settlement of your objection.
If your objection is well-founded, we will make copies and / or copies of data that we process or have made available to you and then permanently discontinue the processing.
You also have the right not to be subject to automated individual decision making or profile. We do not process your data in such a way that this right applies. If you believe this is the case, please contact our contact person for privacy matters.
Through our website, cookies are placed from the American company Google as part of the “Analytics” service. We use this service to track and get reports on how visitors use the website. This processor may be obliged to provide access to these data based on applicable laws and regulations. We have not allowed Google to use the obtained analytics information for other Google services.
Cookies from third parties
Contact for all questions about privacy issues
T (+44) 1359 300200